Boycott the Stratosphere!!!!

pioneer

EOG Dedicated
This is from the Wizard of Odds...

The Stratosphere is the infamous first member of my Las Vegas Blacklist. The reason is for refusing to cash a winning sports ticket, worth $2,900. The bet was made on September 20, 2007, and expired 60 days after the event on November 21, 2007. On January 26, 2008, I requested redemption of said ticket anyway. I have no good excuse for letting it expire; I simply lost track of time. Most sports books will honor expired tickets anyway, although they may ask you to submit them through the accounting department so they can verify their legitimacy. The same goes for slot machine tickets. However, the sports book manager Patrick Rethore said that the decision to honor the ticket rested with him alone, and he would not honor it, period. I am reasonable, so I suggested we submit the ticket through accounting so they could verify it, but he insisted that if we did so, he still would not honor it.


<CENTER><TABLE cellSpacing=12><TBODY><TR><TD> </TD><TD> </TD></TR></TBODY></TABLE>
Final score: Oklahoma St. 49, Texas Tech 45 [SIZE=-2](Yahoo Sports)[/SIZE] </CENTER>
At this point I called the Nevada Gaming Control Board to file a dispute. I was told that for disputes of $500 or over the casino is required to call Gaming themselves, which the Stratosphere did not do. While I waited, two casino executives spoke to me in a belittling manner, effectively standing behind the sport book manager's decision. After about 45 minutes, the Gaming Control Board agent arrived. He listened to both versions, and let me write a statement. Without saying so directly, the agent made it quite clear that I was going to lose, since technically the ticket expired. However, I'm not one to go down without a fight.
In my opinion, sixty days is an unreasonably short expiration period. Most other casinos allow 120 days on the ticket, and will still honor them beyond that if you ask. This is just a way to make it easier for them to deny payment to legitimate winners. I recognize that the Stratosphere has some legal justification to deny the ticket. I have various legal arguments I plan to pursue, which I will not post hear, to attempt to win through Gaming or the courts. However, in my opinion, this is more so a fight on moral grounds. It is not coincidental that "Thou shalt honor thy gambling debts" is the first of my Ten Commandments of Gambling. The bet won; the honorable thing to do is pay it.
After posting this, I received the following comments from Don Schlesinger, one of the greatest minds in blackjack, and author of Blackjack Attack. They are reprinted here with his permission.

I would point out to you that, in NY, a law was passed forbidding gift certificates to retail stores from having an expiration date. People would get them as gifts, and then forget about them. A year later, when they went to use them, they'd be told that they were no longer valid. Same principle. No earthly reason to have such a date, except to occasionally invoke the "penalty" and steal the money from the gift recipient. So, NY state passed a law making such expiration dates illegal.
There is no reason whatsover why sports bets should have an expiration, and SURELY not as ridiculously short as 60 days. I can remember that they used to be something like a full year. 60 days is nothing more than a pure and simple scheme to steal the patrons' money. If you can destroy the Stratosphere, I'd applaud your effort. It's time to teach some of these extortionary scumbags a lesson. ? Don Schlesinger

 

The General

Another Day, Another Dollar
Re: Boycott the Stratosphere!!!!

Thanks for sharing this story. I find it interesting and wish I could help you, but have no reason to think I can. One question for you, pioneer. If it was a winner for say, $100, do you think the manager would have approved cashing it?

Good luck
 

pioneer

EOG Dedicated
Re: Boycott the Stratosphere!!!!

It's not mine, Pete...if I had won a $10 ticket worth $29, I would not have overlooked it...how do you forget about a $2900 ticket? LOL

I feel the same way as this Don Schlesinger guy...It's time to teach some of these extraordinary scumbags a lesson.
 

soli

EOG Dedicated
Re: Boycott the Stratosphere!!!!

As much as I would like to side with this guy, I can't get mad at the book for having a rule in place and sticking too it. I can see if it was a week or 2 from the expiration date but 2 months is kinda hard to argue with. I wish him luck though!!
 

The General

Another Day, Another Dollar
Re: Boycott the Stratosphere!!!!

sorry pioneer, i thought it was your ticket. I'm the kinda guy who wants his horse tickets cashed in between races, so like you I couldn't have forgot, but maybe this guy is loaded and $2900 is not much to him.
 

pioneer

EOG Dedicated
Re: Boycott the Stratosphere!!!!

As much as I would like to side with this guy, I can't get mad at the book for having a rule in place and sticking too it. I can see if it was a week or 2 from the expiration date but 2 months is kinda hard to argue with. I wish him luck though!!

Most books have a 120 day expiration...why wouldn't the GCB institute a uniform expiration period for all NV sportsbooks to follow?
 
Re: Boycott the Stratosphere!!!!

A rule is a rule. If you don't like the rules, play somewhere else. Money must not of met much, cuz I woulda cashed it. Sucks to forget.
 

wideopen21

EOG Addicted
Re: Boycott the Stratosphere!!!!

A number of years ago i took a futures wager on the Yankees to win the World Series at the Mirage. The yankees won, but i lost my ticket. I was in pure panic mode. I called up the Mirage and they asked me when i bought the ticket and around what time of day. They verified my information and sent me the money. I was shocked at how courteous they were.

Apparently the stratosphere isn't too familiar with customer relations. While they have the right to not pay, it's not great for public relations.
 

soli

EOG Dedicated
Re: Boycott the Stratosphere!!!!

What can we learn from this??

Betting futures or any bet where you gotta keep up with a ticket for a long period of time, make more sense using an offshore book unless you live in Vegas. Even when I'm in Vegas I have to keep checking for my tickets...so I can understand forgeting but for that kind of loot I would have marked every calendar in my possesion.
 
Re: Boycott the Stratosphere!!!!

Pittsburgh Bob (Stupak) strikes again!

I'm only curious as to why a guy who is apparently capable of "forgetting" about a $2900 winning wager would have ever bothered setting foot in the Stratosphere to begin with.
 

Bagiant

EOG Dedicated
Re: Boycott the Stratosphere!!!!

First of all, Stupak hasn't had a position at this hotel since shortly after it opened.

Are you saying that they won't even offer him his wager placed back? I guess they can't since that would be like honoring a ticket that they won't honor.

Sure seems like a shitty thing to do, but they sure are within their rights to not honor the ticket.
 
Re: Boycott the Stratosphere!!!!

man, that's messed up.

I'm glad to see a winning wager on Oklahoma State though, that doesn't happen that often. Hell they are so bad, even their winning tickets don't cash!

I'd be mad as hell if I was that guy, and I'd spew venom for months, maybe longer, and it's a DICK MOVE by the stratosphere, HOWEVER, if it's in the rules it's in the rules.

If it says 60 days, you have to cash it within 60 days. You can't hope and depend on them breaking their own rules to accommodate you.

Messed up though, that they didn't cash it, for sure.
 

ZZ CREAM

EOG Master
Re: Boycott the Stratosphere!!!!

I would write editorials in the Las Vegas newspapers and weekly gambling magazines and promise to write further in vacation and AARP magazines. One more confirmation of the fact that Vegas is not a place to gamble on sports any longer.
 
Re: Boycott the Stratosphere!!!!

:smokesmal should have been a mail pay option printed on back of the ticket-I HANDLED MAIL PAYS WHILE AT CASEARS - if at all possible-we extended time before we dropped tickets out of the system-also if a person showed up in person with an expired ticket-we would try to get management approval-casino management- and pay- would write up an exception report-an example- in the name of good customer relations we hand paid an expired sports wager to mr.- ,we felt it the best interest of our future relations with our customer.the largest opsticle is the gaming commision in nevada-if you-the sportsbook - break a rule that you have in your book which was approved by the gaming commision you have to follow it -and if you break a rule for one individual-you must do it for all. still-Iwould have did everything possible to pay the person his wager-starting with a casino host-then audit-then the shift manager on duty at the casino at the time-casears always tried to satisfy the customer- good luck to you-:smokesmal
 

sean1

EOG Dedicated
Re: Boycott the Stratosphere!!!!

I would publish this shit everywhere and often. I'd hit up the magazines, the tourist bureau, forums, etc and I'd let the Strat know every time.

Before I did this, I'd send a letter to the CEO. Often the CEO's office will fix problems.

At the very least these asswipes could give him back his $1000!!! (Even if the bet expired)

I never knew these things expired.

I bet a three team worldcup parlay back in 2002 at Mandalay bay. It was like $2000 to win $6800 with Brazil and 2 other favorites. I was in Australia for a month during the world cup. I did not bring the ticket back to Vegas for at least 3 or 4 months. I don't know if it was within 120 days - I doubt it. Mandalay did not blink and eye and paid me quickly.

Sean
 
Re: Boycott the Stratosphere!!!!

Not that it is a good excuse, but these guys just got sold so new ownership group runs the place. Quite possible they put together a policy stating they would not pay a liability from the old owners unless it was documented in the transaction. In that case only liabilities would have been from tickets still deemed valid. I work in corporate finance and have seen a few court cases over this sort of stuff and rarely do the people bringing the cases win. But people in here are right, the companies should be interested in setting a tone of good customer service and this sure isn't it.
 

Fletcher

EOG Addicted
Re: Boycott the Stratosphere!!!!

Can't have much sympathy for the guy here. Read the ticket. They vary from 30 days to one year from date of event. Hell, when I had several baseball SW wagers that have to be held for 6 months plus last year I wrote all the serial numbers down in case of loss or fire and they were similar in size or smaller than this one. Strat should pay but this guy brought it on himself.
 
Re: Boycott the Stratosphere!!!!

Where I work, a Hard Rock indian casino in tampa,you have 24 hours to cash a slot ticet.
 

The Prophet

EOG Dedicated
Re: Boycott the Stratosphere!!!!

RECALL WHEN "VEGAS WORLD" OFFERED BLACK-JACK GAMES IN WHICH BOTH DEALER'S CARDS WERE DEALT FACE-UP...

THE CATCH? :+clueless

TIES-LOSE :+paranoid


BOYCOTT? :+clueless

THE BRAVE THAT FREQUENT SUCH HOODS EVENTUALLY GET WHAT THEY GOT COMING TO THEM. :smokesmal

NO SURPRISE FROM MY PERSPECTIVE.





.
 
Top